Cancelation before dispatch.
A User is permitted to fully or partially cancel orders prior to its dispatch from the TS ORGO.
Upon successfully placing an order on the Platforms and after TS ORGO has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting AJIO to process a cancellation by sending an email to firstname.lastname@example.org
Refund In all events of cancellation prior to the dispatch of the purchased Products, TS ORGO shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s TS ORGO Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which TS ORGO initiates the refund. All refunds, except for refund to TS ORGO Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.
In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.