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TS ORGO returns policy gives you an option to return items purchased on TS ORGO for any reason within the specified return period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

1) If the picked up product does not pass the quality check, we shall ship it back to you.

2) If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.

3) However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you.

4) Please note that we offer you an option to exchange items purchased by you on TS Orgo for same or different sizes of same style or for any other item of the same or different value from TS Orgo within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. Return allowed only WITHIN 30DAYS from date of Purchse and no amount given only exchange product.

2. Products Sales under offer and scheme falls under No Return – No Exchange policy.

3. Item cannot be return for multiple products and you are allowed to select single item for exchange. While customer can return multiple item at a time by initiating separate exchange request for each of the item.

4. Non- returnable products/categories cannot be exchanged

5. TS Orgo shall reserve the right to restrict exchange of the items purchased on TS Orgo if customer in any way breaches or misuse this policy, as determined in TS Orgo sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

6. TS Orgo will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, The TS Orgo would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

7. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

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